Effective Date: April 8, 2026 At Jersey Corner Nepal, we want to ensure a fair and transparent experience for all our customers. Our refund policy is designed to comply with the Consumer Protection Act, 2075 and the Electronic Commerce Act, 2081 of Nepal.
In accordance with Nepalese e-commerce regulations, you are entitled to a full refund (including taxes) under the following circumstances:
Mismatched Description: The jersey received does not match the description, team, or player details provided on our platform.
Manufacturing Defects: The product has clear quality issues, such as significant stitching errors or printing defects, that were present at the time of delivery.
Non-Delivery/Significant Delay: If the order is not delivered within the promised timeframe without a valid reason or notification from our team.
Failed Online Transactions: If a digital payment (via eSewa, Khalti, or Fonepay) fails or is deducted twice, we will ensure a refund is processed within 7 business days.
Reporting: You must report any discrepancy or defect within 24 hours of delivery.
Verification: Once your claim is verified and the return is received at our Hetauda location, we will process the refund.
Timeline: Approved refunds will be credited back to your original payment method (e.g., your digital wallet or bank account) within 7 to 15 business days, as per standard banking and regulatory timelines in Nepal.
Refunds will not be issued in the following cases:
Customized Items: Player replica jerseys that have been personalized with a specific name or number (as these cannot be resold).
Change of Mind: If the product matches the description and is free of defects, but you simply decided you no longer want it.
Improper Care: Damage caused by failing to follow care instructions (e.g., machine washing a "Thailand Quality" jersey on high heat or ironing directly on the print).
Missing Evidence: Claims made without an unboxing video or clear photographic proof of the defect.
Our Error: If the refund is due to our mistake (wrong item or defect), Jersey Corner Nepal will cover the return shipping costs.
Customer Preference: For any other approved returns or exchanges, the customer is responsible for the return shipping fees to Hetauda.
If you are unsatisfied with the resolution of your refund request, we are committed to solving it through:
Direct Support: Contact us via Instagram @jerseycorner.np.
Grievance Redressal: As per the E-commerce Act 2081, we aim to resolve all complaints within 15 days. Contact Information:
Office: Hetauda, Nepal
WhatsApp: +977 9742558587
Email: [email protected]
